# Chatbot

> A chatbot is a program that talks with people in a messenger, on a website or in an app: it answers questions, takes orders or bookings and passes complex cases to a person.

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**Definition:** A chatbot is a program that talks with people in a messenger, on a website or in an app: it answers questions, takes orders or bookings and passes complex cases to a person.

**Example:** A beauty salon’s Telegram bot shows free time slots, books an appointment and sends a reminder the day before.

## Common mistakes

- Giving no way to reach a human.
- Letting an AI bot answer about prices or rules it has not been given, so it makes them up.
- Building a bot when a simple contact button would do.

Related service: [AI automation & bots](https://veilvex.com/services/ai-automation/)

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